- General Questions
- Orders and Returns
Some of our KA–ME products are gluten free: KA–ME Rice Crackers, Mini Rice Crackers, Express Rice Noodles and Organic Rice Noodles. Many other products contain no added gluten, but are produced in facilities that process wheat and not tested to guarantee that they are gluten-free.
KA–ME can be literally translated as tortoise or turtle in Japanese and is a symbol of longevity and the timeless qualities of our products and our approach to Asian food. For over 40 years, KA–ME has stood for quality and authenticity. Today, we are one of the leading and fastest growing specialty Asian food brands in the U.S., offering premium quality snacks and ingredients including rice crackers, sauces and condiments, oils and vinegars, noodles and more. The products cover a wide range of Asian cuisines from Japanese and Korean to Thai and Vietnamese and beyond.
We add no MSG (monosodium glutamate) to any of our KA–ME products.
We offer a large selection of products representing numerous cuisines of Asia. As a result, we manufacture our products in many countries throughout Asia and some here in the United States. Each product is clearly marked with the country of origin if it is manufactured outside of the United States.
We currently offer products made in China, Thailand and Taiwan to name a few of the countries.
KA–ME offers Organic Coconut Milk Regular & Lite and Organic Rice Noodles.
KA–ME products produced in a kosher facility are:
- KA–ME Rice Crackers - Certified OU
- KA–ME Organic Rice Noodles - Certified OU Pareve
Sauces, oils, canned goods (not including canned Organic Coconut Milk), Bean Threads and Rice Sticks are good to use for up to 8 months upon arrival. All other products are good to use for up to 6 months upon arrival. Refrigerate all canned goods, sauces and ready to eat products after opening.
Orders and Returns
Yes it will be
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you've just downloaded (Don't forget this step).
3/ Find this file: ella-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload ella-x.x.x-sections-ready.zip file to your Shopify store.
- If you would like to use Ella RTL version. Please find this file: ella-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload ella-x.x.x-sections-ready-rtl.zip file to your Shopify store
- If you want to install child theme, please go to the corresponding theme folder
To save your time and reach our support quickly, please follow below steps:
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to firstname.lastname@example.org, we will give you our quote. Thank you.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.